Privacy Policy

First Databank UK Ltd (“We” or “FDB”) are committed to protecting and respecting your privacy. First Databank UK Ltd is a private company registered in England, No. 01880682. Registered office: Swallowtail House, Grenadier Road, Exeter, EX1 3LH.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is First Databank UK Ltd of Swallowtail House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH United Kingdom.
We remind you that you should not enter personal data of third parties into our site.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.fdbhealthdata.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services (including downloads). We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests or to send you correspondence relating to goods and services that might be of
    interest to you.
  • To speed up your searches.
  • To recognise you when you return to our site.

This list is not exhaustive and we may use cookies for other uses not listed above.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.

Where we store your personal data

Personal Data by FDB, its affiliates and subprocessors who perform services on FDB’s behalf, and You shall, to the extent legally required, provide appropriate notice and obtain any requisite consent from each relevant individual for the use and processing of his or her Personal Data by FDB, its affiliates and subprocessors for the following purposes: (i) ) transferring Personal Data to recipients in countries outside of the United Kingdom and European Economic Area (ii) providing information about FDB’s offers, products and services (including FDB solutions that may be of interest to you); (iii) conducting surveys and research; and (iv) complying with applicable legal or regulatory requirements. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information about products or services similar to those you have received from us, or other products or services that you request from us, or consent to our contacting you about.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our goods and service.

We may also permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, we will only do this if you have explicitly given your consent for us to
do this.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If FDB or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of FDB UK Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at customerservices@fdbhealth.com

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to First Databank UK Ltd, Swallowtail House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH United Kingdom or customerservices@fdbhealth.com.

Version: Dated March 2018

Cookie Policy
Use of cookies on the FDB website

This section describes the standards for use of cookies on www.fdbhealthdata.com in the following areas:

  • Cookies set by FDB
  • Cookies set by third parties

See Wikipedia for an explanation of cookies.

Cookies set by FDB

Session Cookies are used by the web server for session maintenance. For general information about session cookies see what session cookies are used for.

Cookies set by third parties

Anonymous Analytics Cookies may allow FDB and some third parties to set cookies to gather site usage information, these cookies cannot be used to identify individuals they are used for statistical purposes only.

How to turn cookies off

Modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Opera